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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.

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Showing 2017 of 2017

Desktop API

Premier is requesting access to their data, ideally in the form of an API. The most important information they want access to in Desktop is real-time attendance data to support licensing and forecasting needs CDA covers a lot of bases, but does no...
Jesse Hartman about 2 hours ago in Procare Desktop / Enterprise Support 0

Special Characters in Name Fields

After the release of 2025.18, special characters are not allowed in name fields. It would be beneficial for the platform to support a broader range of special characters within name fields. Certain characters—such as the asterisk (*)—are commonly ...
Shannon Nowak 6 days ago in Procare Desktop / External 0

Request to Remove View Transactions option from the mobile app dropdown menu for Engagement schools.

Background Parents using the mobile app can currently tap View Transactions. In some cases, transactions appear, but they are not always accurate because all billing and ledger functions are managed exclusively in Desktop. This can lead to confusi...

Account ID on Return/Decline Report

Please see the attached email
Guest 2 days ago in Desktop User Suggestions 0

Kiddie Academy Master Config Update - Scheduled Primary Classroom

The 'sched_prim' feature flag controls whether the Primary Classroom field is visible from the Schedule screen in Procare Desktop. It has come to our attention that most KA sites have this flag enabled, but it is not enabled by default on new loca...
Preston Holden 2 days ago in Procare Desktop / Enterprise Support 0

Interface with Infor FSM Accounting software

Interface with Infor FSM Accounting software. Send daily reansaction to Infor FSM
Guest 2 days ago in Desktop User Suggestions 0

Wait list reports

I wanted to pull a report from the My Procare wait list and there is no way to generate a report.
Guest 2 days ago in Desktop User Suggestions 0

Cadence - Ability to Change Convenience Fee Label To Technology Fee and Have That Change Reflected On Payment Screens As Well As SCW Web App and Parent Portal Ledgers

We need the ability to be able to change the Convenience Fee valid value label (already can be done) to Technology Fee AND to have that change reflected on payment screens and ledgers and wherever else the label populates. Currently when changing ...
Kevin Vergel-De-Dios 2 days ago in SCW 0

Non-Parent Payer Profiles

Summary Adding a new profile type similar to Parent/Guardian, which only has access to the payment feature. OR Have the option for 'permissions' with Parent/Guardian profile type, where certain features can be accessible/blocked by user, similar t...
Tessa Robinson 13 days ago in Online Ideas Workspace / OL - My School 0

We request an enhancement to the tooltip shown when hovering over the red “!” next to failed payments on the ledger.

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...
Brian Bistline 2 months ago in Online Ideas Workspace / OL - Billing & Accounting 0