Background Parents using the mobile app can currently tap View Transactions. In some cases, transactions appear, but they are not always accurate because all billing and ledger functions are managed exclusively in Desktop. This can lead to confusi...

After the release of 2025.18, special characters are not allowed in name fields. It would be beneficial for the platform to support a broader range of special characters within name fields. Certain characters—such as the asterisk (*)—are commonly ...

Allow staff to save a draft of a message, so they can return and complete the message when they are able to do so

I recently had a parent fill out for credit payment and there is not a place on the form to fill in the CVV but the new Tuition Express ask for it .

Custom wants to see an overall billing report that shows, by year, information grouped by billing preset. Customers do not have an easy way to report on their revenue organized by the presets that they are charging their families Transaction repor...

Customer expressed that they would like to see enhancements to billing presets: Be able to change the sort order to alphabetical, and/or the ability to manually change the order in which they appear in invoices/recurring plans A way to organiz...

When searching for Procare and clicking the "login" link from Google, users are redirected to a Primrose-specific login URL. This appears to be a sitelink issue where Google is displaying an unintended URL in search results. To address potential u...

Now that PPD has been available for more than a year, customers are starting to cancel. Currently there is no link between the churn cases and the LMS, so the Professional Development team isn't notified when customers churn/cancel and those custo...

Summary Adding a new profile type similar to Parent/Guardian, which only has access to the payment feature. OR Have the option for 'permissions' with Parent/Guardian profile type, where certain features can be accessible/blocked by user, similar t...

Multi-site organizations are experiencing confusion when using the Tuition Express Payments by Type report. Although the report header reflects a single location, the output includes transactions from all associated sites. This creates a mismatch ...