Request that Desktop send the associated account key from Desktop when sending transactions info to the Payments API so that BAM and TE reports can accurately reflect the account key that is in Desktop.

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

Customer funded request Customer needs a way to generate an allergy list for students that contains child photo, and is also sorted or grouped by classroom. The report also needs to contain additional information beyond just allergies, such as rea...

Customer would like a Materials field added to lesson plans.It may also be beneficial to just allow for a way for users to add their own fields they need.

Printing Lesson Plans currently prints for the entire week.Customer is looking to print just the lesson plan(s) for the day for the class.They want to post it at the classroom door.

Integration with Tuition express has been riddled with issues from fathom charges to no charges on accounts as well as charging the non-preferred card on file. When customer support is contacted the hold time is 1-2 hours. Totally unacceptable. Se...

Where is the info for 2025.16.1? Procare is terrible at letting customers know when an update is going to happen. Since switching to your cloud, we have had nothing but issues. Awful experience.

We use to receive emails from the declined auto charges however, that has been changed, and we no longer do. This feature was super helpful to see which families we needed to focus on regarding declined payments. We currently have over 250 familie...