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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Billing for subsidize payments with parent cost share

Our center is very unique as are parents pay a weekly tuition according to their income. All families are charged the full weekly tuition by their child's age group. Families who qualify to pay less than full tuition pay a cost share. The differen...
Guest about 1 month ago in Desktop User Suggestions 0

Custom Headcount Report per Child Annually

Requesting a custom report that would enable them to pull headcount per child on a yearly basis. Currently use Monthly Attendance-Actual report, adding columns to this report for student IDs would help their reporting. Need to add an ID field to a...
Mike Mercer about 1 month ago in SCW 0

MyProCare: Spanish Inclusion

No family connection materials are available in Spanish. We're able to insert manual translations for many things, but some have no room, and others have no options. In a profession aiming to reduce barriers, this is a significant barrier that tak...
Guest about 1 month ago in Desktop User Suggestions 0

Additional or editable gender options

Critical in this century to have more than binary options, "OTHER" or "UNKNOWN" available to families. Lack of inclusive options alienates families and is embarrassing to us as a program.
Guest about 1 month ago in Desktop User Suggestions 0

Ability to Refund Families After 90 Days

Some customers need to be able to refund families when the payment was made longer than 90 days ago. A recently implemented center said that when a family leaves their center, they issue a refund check for their deposit amount and this is becoming...
Kelly Kohlhagen 7 months ago in Online Ideas Workspace / OL - Billing & Accounting 0

Provide Archive of Print Electronic Agreement

Customer would like access to previously completed Recurring Payment Forms. For example, if a Chargeback is submitted, but it was in regards to the 2nd to last card where they filled out the electronic form and not the current card where they fill...
Beth Carlin 7 months ago in Procare Desktop / Internal Facing 2 Will Not Implement

Report enhancements

Centers currently lack the ability to properly reconcile from transaction to settlement using our currently reporting. While approximation can be done it is hard to know what specific transaction belongs to which deposit using the BAR, or BAR with...
Jacob Hunsicker 2 months ago in TE Transactions / Center Daily Tasks / Increase TE Adoption / Procare Cust Support 0

Increased Password Security

Procare Online could benefit from having greater security during onboarding. Currently, when implementations creates accounts, we need to set customers up with a password and there is no requirement for customers to change it. It would be ideal of...
Kelly Kohlhagen 8 months ago in Online Ideas Workspace / Other 0

Reporting for Lead Profile Fields

Customers need to be able to generate reports that show the details collected from registration forms. Currently, the Leads report does not include data from added lead profile fields.
Kelly Kohlhagen 6 months ago in Online Ideas Workspace / OL - Reports 1 Planned

adjust the default year when running tax statements

Currently, when a parent is generating a tax statement, the default year is 2018. The parent needs to select the year and scroll down to the most current year. It would be better if the most recent year was the default and the list could display t...
Debbie Scarlett Foster 8 months ago in Online Ideas Workspace / OL - Billing & Accounting 1