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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Additional or editable gender options

Critical in this century to have more than binary options, "OTHER" or "UNKNOWN" available to families. Lack of inclusive options alienates families and is embarrassing to us as a program.
Guest 13 days ago in Desktop User Suggestions 0

Returned ACH notification email

Customer wants to receive email notifications from Tuition Express when an ACH transaction is returned or fails to post, so that he has better visibility on what is going on with the payments he is receiving from parents.
Jesse Hartman about 1 month ago in TE Transactions / Operational Efficiency 0

Refunds Overview

OL sites inquire why they can only refund payments made in the OL software going back 90 days. These types of questions usually arise when trying to refund a registration payment. When a fee cannot be refunded, we advise the client to write them a...
Johnny Colvin 5 months ago in TE Transactions / Operational Efficiency 0

Allow staff to request time off and pick up or drop a shift

Customer wants staff scheduling to allow staff to request time off and pick up or drop a shift - BAM 68332805
Pam Littleton 26 days ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0

Recurring invoices adjustment

A customer has a school of almost 300 kids, all of whom only attend on occasion and unexpectedly, and when they do, their recurring attendance plan bills them. However, when they don't attend, they are invoiced $0. While it makes sense why this ha...
Red Lake 4 months ago in Online Ideas Workspace / OL - Billing & Accounting 0

Have Payment Allocations Stay Allocated to the Original Fee Regardless if a Credit or a Refund Is Given Afterwards

SCW customers continue to have issues reconciling and accurately seeing where payments were allocated to when running Settlement/Allocation reports or any other Allocation reports. The issue happens when a payment is made on a fee, but then either...
Kevin Vergel-De-Dios about 1 month ago in SCW 0

deactivate mobile functionality when trial expires

When free trials of Online expire the mobile app continues to function as normal (including SISO, parent communications, calendar, etc) meaning these free trial customers are able to continue to use basic functionality indefinitely for free. Examp...
Courtney Iversen 6 months ago in Online Ideas Workspace / Other 0

Send receipts to parents for recurring batch payments

I noticed I get a receipt for the payments being processed but not the parent. It takes more time to have to send out balance accounts for those specific accounts when it should be automatic, especially when you have all the parents info in the sy...
Guest 27 days ago in Desktop User Suggestions 0

Invoice line item order

Make line items added to invoices in Procare Online appear in the order in which they were added. For this customer (BAM 56423058), the order of the line items matters, but after they create the recurring plan, the preview shows the next invoice w...
Kelly Kohlhagen 8 months ago in Online Ideas Workspace / OL - Billing & Accounting 1

Need ability to set Staff SISO parameters to adhere to schedules.

Customers would like the option to set Staff clock-in parameters to help them adhere to a schedule.
Chasity Dorsey 7 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0