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Prevent MyProcare duplicates in one school from stopping login to another school

When a parent is setup for MyProcare logins at multiple schools, an issue at one school prevents logins to all other schools. Often this could be at a school the parent no longer has involvement with and we need to reach out to a school that has n...
Justin Cook over 3 years ago in Procare Desktop / Internal Facing 1 Planned

Staff Time Card/Attendance Sync

Many customers are needed the Staff time and attendance to sync between Family Engagement and Procare Desktop exactly like it does with the children. This would include SISO's using App with Pin or QR code synching to DT. This would also include S...
Elliott Tarrant over 2 years ago in Procare Desktop / Internal Facing 1 Planned

Add email field to setup wizard System Supervisor profile

When creating the first non-Admin system supervisor there's no place to include an email. This means that when we go to sync engagement functionality the primary user's profile doesn't attach to the profile from DT leading to attendance issues. We...
Courtney Iversen about 1 year ago in Procare Desktop / Internal Facing 0 Planned

Ability to customize recurring payment digital request wording

When the recurring payment digital form is sent out, it says to reach out if they received the message in error or didn't request a change, but it isn't clear who to reach out to. Customer would like the option to add their school email address or...
Shelby Hansen over 2 years ago in Procare Desktop 0 Planned

Child Record indicators

Kiddie Academy reported that during the initial enrollment process when a child's record is being configured/setup (enrollment status, relationships, billing box, schedule, etc.), some items can be missed or forgotten which has downstream impacts ...
Jesse Hartman over 1 year ago in Procare Desktop / Enterprise Support 2 Planned

KinderSystems Extra Enhancements

The request is for the extra to support location-specific configurations and have multiple configurations storable so that each "profile" can be configured individually regarding state, group code, agency, UDF and children. Example of how this mig...
Jesse Hartman over 1 year ago in Procare Desktop / Enterprise Support 0 Planned

Greater flexibility with Standard Amounts

Customer would like to be able to apply Standard Amount adjustments to specific subsets of accounts when using the button to update billing boxes. Configuration > System > Accounting Management > Family Accounting > Standard Amounts Wh...
Jesse Hartman over 1 year ago in Procare Desktop / Enterprise Support 0 Planned

Desktop KinderSystems Integration Request: Washington

Premier has requested Washington be added to the list of states where the integration is available.Premier uses Desktop + Engage. Salesforce Breakdown 513 Current Desktop Customers (in Washington but not necessarily using KinderSystems) Enterprise...
Beth Carlin 9 months ago in Procare Desktop / Internal Facing 0 Planned

Desktop KinderSystems Integration Request: Ohio

The Nest has requested Ohio be added to the list of states where the KinderSystems Integration is available.The Nest uses Desktop + Engage. Salesforce breakdown for Ohio 773 Current Desktop Customers (In Ohio but not necessarily using KinderSystem...
Beth Carlin 9 months ago in Procare Desktop / Internal Facing 0 Planned

Archive/Filter for Tracking Items

Customer would like a way to archive or hide Tracking Items. Management of Tracking Items is not an area of system configuration that is used frequently, but it needs to be managed every time they acquire a new school. Old, previously used Trackin...
Jesse Hartman 9 months ago in Procare Desktop / Internal Facing 1 Planned