There is currently not a solution for this. We do provide a work around, but it causes extra work to add credits to the ledger.

Procare Online could benefit from having greater security during onboarding. Currently, when implementations creates accounts, we need to set customers up with a password and there is no requirement for customers to change it. It would be ideal of...

Customers would like the ability to be able to create parent messages and schedule them to send at a later time, similar to scheduled newsletters. Some customers state they have had this access in the past on other platforms, not Procare.

Centers need to be able to see CRM payments in the family account ledger and the student account ledger so that they will know it is part of the end-of-the-year tax statement for families. Centers aren't sure if they need to create an invoice to r...

Fillable pdf forms, where you can click into a box and just start typing, are not compatible with our E-docs system. Clients who upload these fillable forms report that their applicants have to now click "annotate" and "T" for text select the box,...

Currently, when a parent is generating a tax statement, the default year is 2018. The parent needs to select the year and scroll down to the most current year. It would be better if the most recent year was the default and the list could display t...

We need to make the parent invite email customizable. We have several centers that do not work with children and when they are inviting people to use the software it looks poorly on them as the email caters to children and not adults.

It would be great to be able to access newsletters that have been posted from the app. Many times, those are sent out with information for the future. I find it that it is hard for parents and staff to look back through emails to find the newslett...

Many of our families do not speak English. We would like enrollment information (MyProcare) to be available in more than one language. I was told this is not possible at this time: From: Taylor Swaney <support@procaresoftware.com> Sent: Wedn...

We have established a detailed scheduling system for each child, ensuring that their time at our facility is organized and efficiently managed. In addition to this, we also oversee the billing process, which is determined by a predefined rate for ...