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Enterprise Support

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Chip Reader for credit/debit cards

Customer has reported that a family's card was flagged by their bank as a fraudulent charge because the card was swiped instead of using the EMV chip on their card. Customer is extremely concerned that the industry is moving along and we are not k...
Jesse Hartman 4 months ago in Procare Desktop / Enterprise Support 1

Option to auto-email statement upon withdrawal

Customer would love to have an option they can opt into that sends an account statement via email to families on the date of withdrawal. Once an end date is configured on the child's record, if they are the only remaining active child on the accou...
Jesse Hartman 4 months ago in Procare Desktop / Enterprise Support 0

Warning when emailing hidden families

Customer would like there to be an alert of some kind within the batch email functionality (either Email Account Statements or Email Accounts) that lets the user know when they are about to send an email to one or more accounts that are marked as ...
Jesse Hartman 4 months ago in Procare Desktop / Enterprise Support 1 Unlikely to implement

Batch Delete Billing Box Items

Kiddie Academy franchisee requested that there be a method by which users could batch delete Billing Box Entries. Having to go into each child's billing box to remove old recurring billing descriptions is very labor intensive.
Jesse Hartman 5 months ago in Procare Desktop / Enterprise Support 3

Net amount charged added to Automated Billing processes

Customer would like to see a 'net charges' calculation on the Automated Billing window where it currently shows the Charges and Credits separately. 'Net charges' would be a total = (Charges - Credits) TShirt: XS
Jesse Hartman 10 months ago in Procare Desktop / Enterprise Support 0 Future consideration

Third party hardware integration

Customer provided feedback about our current physical access hardware (feedback relevant for both KES and FPR). Customer understands that we are planning to build physical access hardware in the future, but needs a contactless option now. They wan...
Jesse Hartman 5 months ago in Procare Desktop / Enterprise Support 0 Unlikely to implement

Child Relationship boxes unchecking during import through LIB

Currently when child records are imported through LIB, it unchecks the child relationship boxes for 'Lives With,' 'Emergency,' and 'Pickup.' Customer is requesting that when importing child records through LIB, child relationship data remains inta...
Jesse Hartman 5 months ago in Procare Desktop / Enterprise Support 0 In Review

Corporate version of FTE report

Customer wants to be able to pull their FTE data from a corporate report rather than location by location. They would like to see a corporate report that mirrors 'Weekly FTE Report by Classroom' found under Standard Reports > Family Data > C...
Jesse Hartman 11 months ago in Procare Desktop / Enterprise Support 0 In Review

Need Improved scaling in DT for Computer monitors that are scaled up higher above 100%

Currently in DT, certain screen such as Myprocare New imports or Deposit report will lose their features and buttons when the user, ( usually on a laptop) increases the monitors Scale settings greater than 100%. For older users who have vision iss...
John Michaels 11 months ago in Procare Desktop / Enterprise Support 0

PersonGlobalID remaining the same when performing a data transfer

The request is for PersonGlobalID to remain the same when performing a data transfer.
Jesse Hartman 6 months ago in Procare Desktop / Enterprise Support 0 In Review