Ideas

Customers are experiencing ongoing difficulty reconciling ledger activity after Tuition Express True Up processing. True Up introduces system-driven changes without clear, user-facing visibility, making it hard for schools and corporate accounting...

I spoke with Primrose School of Glen Kernan, located in Florida. The owner advised that students are provided with an immunization form that includes an expiration date which must be updated. This expiration date does not appear to be based on a r...

After the release of 2025.18, special characters are not allowed in name fields. It would be beneficial for the platform to support a broader range of special characters within name fields. Certain characters—such as the asterisk (*)—are commonly ...

Background Parents using the mobile app can currently tap View Transactions. In some cases, transactions appear, but they are not always accurate because all billing and ledger functions are managed exclusively in Desktop. This can lead to confusi...

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

Summary Adding a new profile type similar to Parent/Guardian, which only has access to the payment feature. OR Have the option for 'permissions' with Parent/Guardian profile type, where certain features can be accessible/blocked by user, similar t...

Premier is requesting access to their data, ideally in the form of an API. The most important information they want access to in Desktop is real-time attendance data to support licensing and forecasting needs CDA covers a lot of bases, but does no...

Multi-site organizations are experiencing confusion when using the Tuition Express Payments by Type report. Although the report header reflects a single location, the output includes transactions from all associated sites. This creates a mismatch ...