Hi.My daycare is in the state of Virginia and I had a violation this week because the incidents report don't contain all the information that licensing requires. so I wanted to see if there is a way to add that information.But I totally undestand ...

Just called for tech help. Wait time is 79 minutes. Unacceptable for the amount of money I pay each month to ProCare. Please implement a call-back service to your customers.

it would be nice to have a better layout of the email and text message functions. for the email platfom there is alot going on and it would be better to choose by maybe the department or a type of filter similar to like how the filter feature is i...

Thank you for your quick response and for clarifying how the POS Transactions currently pull payer information. I understand now that the processor only reflects the payer’s name, and that reconciliation relies on matching parents to their child’s...

I often have requests from customers who are using recurring Tuition plans but also want to be able to invoice parents for late pickup fees based on attendance. If you assign an attendance plan to a student who only has a tuition plan and the stud...

Being able to report on, or otherwise see visualizations of classroom capacity by enrollment, student age, and program assignments. The intent is to be able to get accurate reporting for distinct timeframes for analysis, and to be able to look int...

Add 'Mobile Payments Parent Guide' as a preset newsletter in both Family Engagement and Procare Online to help families easily navigate the payment process. This step-by-step guide will help increase Tuition Express adoption rates while providing ...

My work-issued computer is a MacBook Air with the M2 chip. I have the most updated Parallels software (subscription) running Windows 11. I am unable to download and use the Procare Desktop software, which I need access to for work, as it's running...

Currently, if a parent or staff updates their email address and was already signed up, they need to reach out to Support to update the user record in QueenBee. It would reduce support volume and be a better user experience if updates to the Carer ...

I just spent one hour and 44 minutes to get the following solution: "wait until tomorrow and then the problem will be fixed." I waited 70 minutes in your queue and then another 34 for Ulugbek Samadov to supply the above. I called because parents a...