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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Add weekly batch billing

We have several families that are on a scholarship. The scholarship bills at a weekly rate. However, we bill at a monthly rate. We have set families up with 2 accounts, one personal (monthly) and one for the "agency" (weekly). I have been looking ...
Guest 3 days ago in Desktop User Suggestions 0

Employee notice of balances of PTO/Sick accrued and used

Nebraska has a new law taking effect October 1, 2025 in which employees are to to be provided sick pay and be informed of their balances of used and unused sick pay. Could you please provide that information to the employee on the screen when they...
Guest 3 days ago in Desktop User Suggestions 0

Tuition Express Reports Window Controls

Currently, Tuition Express report windows do not include options to minimize or maximize the screen (see attached test database screenshot). Adding these controls would greatly enhance usability, allowing users to view reports more comfortably and...
Shannon Nowak 15 days ago in Procare Desktop / External 0

Update delivery status for newsletters to align with lead communications

We would like to request an enhancement to the way newsletter delivery status is displayed in Procare. Currently, when a newsletter is enqueued for background sending, the front end immediately shows it as "Sent." However, this is misleading, as t...
Brian Bistline about 2 months ago in Online Ideas Workspace / OL - Newsletters 0 Future consideration

Expiring Payer Cards Notification/Report

Centers currently have no reliable way to track when payer credit cards are about to expire. While there was previously an "Expiring Cards" report in TE.com, it often failed to show accurate or relevant data, leading many centers to stop using it ...
Shannon Nowak about 2 months ago in Procare Desktop / External 0

Payment Decline Email Communications

Since the migration to TransIT, the Declined Payment email notifications are no longer being sent. These notifications were an important tool for users, serving as an early warning system for bounced payments. Restoring this feature would help cen...
Shannon Nowak 15 days ago in Procare Desktop / External 0

Sync All Data Across Procare Platforms

I help oversee two childcare facilities. One mainly utilizes Procare desktop while the other relies on the online platform. I will now be running family account billing and time sheet reports for both locations. Ideally, I would like to be able to...
Guest 6 days ago in Desktop User Suggestions 0

MyProcare Review & Import Time Stamps

Under MyProcare > Review & Import screen, the actual registration times are not specific to the customer's timezone, and defaults to either Pacific Time, or UTC. New Family Imports default to UTC Re-Reg Imports default to Pacific Ideally, t...
Taylor Swaney about 1 month ago in Procare Desktop / Internal Facing 0

Update Password Reset Email Wording

The password reset email currently instructs users to "reach out to the team" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informing the client that anyone ...
Tessa Robinson 3 months ago in Online Ideas Workspace / OL - Notifications / Other 0 Future consideration

Move MSGR report to TE Corp Reports

Feature Request: Restricting Access to the MSGR Report Background: The Primrose Schools of South Tulsa and Midtown Tulsa, owned by Kelli Miller, have raised concerns regarding the MSGR report. Currently, this report is visible to all users marked ...
Pamela Armstrong 23 days ago in Primrose Private Ideas / Reporting 0