The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
A customer requested that a report be added to OL that shows how many meals they are getting reimbursed for each child. They also want the ability to choose how many melas a day are claimed. They essentially requested the same functionality as the...
Parents should be able to give consent for a child to attend specific trips through the app or My Procare. Just like the re registration click on the child you would like to register and be able to pay for the trip.
We used to have the ability to refund a parent payment through te.com, but now the center's refund options are limited to POS transactions with a negative amount, which requires the card to be present or the card information entered manually. Sinc...
OL sites inquire why they can only refund payments made in the OL software going back 90 days. These types of questions usually arise when trying to refund a registration payment. When a fee cannot be refunded, we advise the client to write them a...
Hi, Is it possible to have a Tuition Express for each primary payer in one account. It is rare that we have to have 2 separate accounts for families due to disagreements. It is more common for us to have 2 separate payers within 1 account. Some fa...
Misleading word on the Automated Payment Processing form
Hi, there are 2 sections on The TE payment form, Credit Card and Bank Account. Under the credit card section it asks for the account number instead of the card number. Parents are putting their bank account number instead of their card number. Is ...
A customer has a school of almost 300 kids, all of whom only attend on occasion and unexpectedly, and when they do, their recurring attendance plan bills them. However, when they don't attend, they are invoiced $0. While it makes sense why this ha...
deactivate mobile functionality when trial expires
When free trials of Online expire the mobile app continues to function as normal (including SISO, parent communications, calendar, etc) meaning these free trial customers are able to continue to use basic functionality indefinitely for free. Examp...
Make line items added to invoices in Procare Online appear in the order in which they were added. For this customer (BAM 56423058), the order of the line items matters, but after they create the recurring plan, the preview shows the next invoice w...
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