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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Network Door Controller

We have experienced multiple failures with the Network Door Controller resulting in unacceptable user experience for enrolled families. Attempts to resolve have been unsuccessful, with Support indicating a need to purchase a new unit each time. I ...
Guest 3 months ago in Desktop User Suggestions 0

Ability to add attachments to staff messages

Customer has a weekly message that goes out to staff and wants to be able to add an attachment excel document
Kristy Sutton 3 months ago in Online Ideas Workspace / OL - Staff Messaging 0

Develop an audit trail for changes made to the billing box.

On occasion my billing box has been changed to allow parents to pay a different amount than what is supposed to be charge. I would like to know who changed it. I am aware of the ability to grant and deny access to the billing box.
Guest 6 months ago in Desktop User Suggestions 0

Remove $0 charges from recurring attendance plans

This center has many possible charges in their recurring attendance plans, and it's overwhelming for them and parents to see all of the charges when many of them are $0. They'd like $0 charges to be hidden from the invoice and from reporting.
Kelly Kohlhagen 3 months ago in Online Ideas Workspace / OL - Billing & Accounting 1

Making it easier for families is very important, so we suggest that parents are able to only have to access ONE platform (app preferably).

Families are confused about needing to register for the app and the myProcare separately. It would be extremely helpful if families only had to access the app to do everything they need (enter emergency contacts, pay tuition, etc.).
Guest 3 months ago in Desktop User Suggestions 0

Saved email template for customer statement (in desktop)

Our facility does weekly billing for tuition. After posting to the family ledgers, I send a customer statement to the parents to notify/remind them of the balance that will be charged at the end of the week. In the pop-up box, there is an option f...
Guest 3 months ago in Desktop User Suggestions 0

Preemptively increase server capacity for Registration Season

The current process for customers expecting a high volume of registrations involves notifying their Account Manager, who in turn informs Development that additional server capacity will be needed. Customers typically know to request this either be...
Beth Carlin 6 months ago in SCW 0

Adjusted Payment Post Dates

Kiddie Academy uses ledger lock to close their books every Friday. When Payments are made by families over Saturday and Sunday, they are posted to a 'closed' week which causes them to have to reopen their ledger for that time period. Ideally they ...
Jesse Hartman 3 months ago in Procare Desktop / Enterprise Support 0

Custom Tracking Item Report

Customer wants a Standard Report that they can print out for licensing needs that will display all of the tracking items and information that they track. Customer has licensing requirements for all of the information that is captured on their enro...
Jesse Hartman 7 months ago in Procare Desktop / Internal Facing 1 Future consideration

more options on student schedule and a report on schedules.

I have had many clients ask about a schedule for their students but the way it is now most do not find helpful. Need to be able to add specific times to the schedule. Also, wants a report that would show all students schedules.
Guest over 3 years ago in Online Ideas Workspace / OL - Student Data 6