Customer would like a new permission that would allow User Groups to open a child's Billing Box to view their billing setup, but not make any changes. Currently if you restrict access to the Billing Box, the user encounters an error and are unable...

Family financial ledgers only update ACH payments within a 10 day window. If a user disputes a payment with their bank after that 10 day window, no reconciliation is done with SCW and displayed on the financial statement

Procare is one of the more annoying software we install because there is no silent installation option, thus no way to script the installation. We currently need to install Procare on 18 computers and have to do it manually on each one. The amount...

This is a big issue for us - this has been an issue many times - families are thinking they registered and we never receive the registration. Or after they spend time completing all the information on the registration form, they get a message "sor...

In most states, subsidized agencies pay based on a combination of schedule and attendance. For instance, they will pay for all of the days a child is scheduled, unless a child is absent more than 5 days--then they only pay based on attendance. We ...

Timesheets should be able to be locked so that changes cannot be made to them once payroll is processing. By not having this feature, discrepancies arise, and it is difficult to see when those changes are made. We currently cannot tell if an emplo...

Have the parents automatically receive a copy of the registration form that they submit.

Center is trying to use Direct Deposit extra add on for Procare DT. The NACHA from Chase Bank needs to be 20 numbers, but Procare DT only allows 17 numbers. Director reached out to Chase bank for accommodations but they told her it has to be 20 nu...

Ability to integrate with Homebase to allow for scheduling capabilities for employees. Sales team has heard this from both current customers and prospects. https://www.joinhomebase.com/